With inflation climbing and affecting most (if not all) industries, budgets around the world are tighter than ever. However, companies that fail to plan for innovation may be planning to fail. Cyber threats continue to advance, and new technologies present exciting and lucrative opportunities that c...
Improved Patient Engagement With Online Services Like Portals
In this digital era, electronic health record (EHR) platforms positively impact the healthcare industry and improve how physicians care for patients. A patient portal is a website connected to the EHR that gives patients access to their health data. The portal gives patients access to multiple data ...
The best way for healthcare providers to improve their bottom line is to continuously examine future trends, especially when it comes to technology. Just like medical training needs the occasional refresher to remain valid, physicians and administrators need to sharpen their knowledge about the tech...
Big Data Analytics has already transformed the business world, but its biggest impact may soon be seen in the field of medicine as the healthcare industry transforms its approach to patient care, physician performance, public health and even budgeting. Positive effects are already seen ...
The COVID-19 pandemic was a watershed movement for the investment banking industry. Neo-banking, blockchain investment companies and attractive alternative investment opportunities have been front and centre while the socio-economic, environmental, and governance climates continue to change. In this...
Drive Strategic Growth Through the Contact Center for Healthcare
A popular way to improve customer satisfaction and increase customer engagement is to use a contact center to handle interactions across different channels. Unlike call centers, which focus only on receiving requests by telephone, a contact center takes inbound and outbound communications over ...
Cyber-attacks have become so prevalent that it’s no longer a matter of if a business will be attacked but when. According to a Clark School study at the University of Maryland, a hacker attack occurs every 39 seconds, with 43% of cyber attacks targeting small businesses. 64% of all businesses ...
CCaaS, or Contact Center as a Service, is a software deployment model that enables customer service organizations to purchase only the technology they need to operate. It’s usually operated through a vendor and reduces the resource, integration, and support costs associated with purchasing or ...
Real-Time Health Systems: How CIOs Can Take The Industry To The Next Level
The wave of disruptions brought on by COVID-19 has put considerable strain on our healthcare system, which has struggled to handle the uncertainty that follows in the wake of an increasingly prolonged pandemic. As with many of the systems that were in place pre-pandemic, we are finding that the curr...