Taking a step back
What does optimized UC look like?
When COVID hit, many organizations jumped at whatever collaboration tool was most readily available (or free) – think MS Teams, Zoom, etc. Solutions were rarely integrated with existing telephony, and there was often a lack of planning when it came to what application made the most sense given their existing application stack.
At Disruptive Innovations, we’re currently working with many enterprise organizations to take a step back and evaluate whether or not the solution (or in many cases multiple solutions) is truly the best fit. The UC Optimization module services to dramatically enhance the User Experience (UX), improve workflows and reduce cost.
UCaaS providers develop, operate and maintain our own multitenant cloud-based UC services, which often prove less costly for customers overall than premises-based solutions. UCaaS streamlines operations, giving IT staffs the ability to tackle a once tedious tasks with the click of a button, freeing up bandwidth for higher-level concerns. Key integrations improve business processes and can create a seamless workflow across the organization.
WHY CONSIDER IT?
Mobility and software clients
Software clients enable access to multiple communications functions from a consistent user experience
Messaging capabilities enable users to exchange text messages and other information in real time
Communications enabled business processes
With key integrations, business processes can be enhanced and create significant value
This includes enterprise telephony capabilities and PSTN access
Common Features/Benefits of UCaaS Solutions
Optimizing a Unified Communications environment starts with a deep understanding of the organization’s current vision, strategy, priorities and challenges. Next we dive into our (4) pillars (people, process, technology and methodology to understand how the organization is communicating across all departments and business units today
Disruptive Innovations’ consultants are experts in change management, and the UC Optimization module ultimately serves to drive culture change with exciting new technology – empowering end-users to communicate effectively, with urgency and without limitation. Overall, enhance end-user experience and productivity.
No matter who the solution provider is, the IT team will ultimately garner full visibility into the entire environment through one single pane of glass – leading to decreased trouble-tickets and issues. Coupled with key integrations, reporting and analytics can serve to propel the business forward and provide insights that can drive future revenue, increase competitiveness and reduce cost.