Flexibility Matters

Enable An Adaptive Delivery Model

CCaaS has reinvented customer care and dramatically changed consumers’ expectations. Companies still relaying on legacy technologies are being shut out as customers shift to competitors who provide preferred channels of communication, such as web chat and SMS. Our network CCaaS solution providers enable customer service organizations to manage multichannel customer interactions holistically from both customer-experience and an employee-experience perspective.
Seamless Application Integration

Manage Multichannel Customer Interactions Holistically

“As a Service” models decrease time spent on patching, upgrades, and application refreshes, minimize soft costs and increase the efficiency of internal communications. With CCaaS, connectivity to other cloud-based applications is made easier, consumption is paid for via monthly subscription, and there is a stronger focus on service capabilities. Don’t let an outdated phone system or contact center stand in the way of your company’s KPIs.
Your Path to the Future

CCaaS Features & Capabilities

With today’s CCaaS solutions, our clients are taking advantage of next-gen features and functionality that serve to increase their competitiveness and customer satisfaction.
Omni-Channel Engagement

blue-dotChannel-agnostic customer service journeys
blue-dotProactive Outreach
blue-dotCustomer Appointment Management

Smart Automation

blue-dotAI, voice & digital chatbots
blue-dotIndustry specific intelligent speech-to-text
blue-dotCustomized/personalized customer engagement

Empowered Staff

blue-dotCRM/EHR Integrations & short-cuts
blue-dotCustomized agent workspaces
blue-dotIntegrated Workforce Management (WFM) Solutions

Knowledge and Insight

blue-dotSpeech analysis and analytics
blue-dotCustomer and operational insights and recommended actions
blue-dotIntegrated Quality Management (QM) resources

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