Acclaimed cloud Contact Center Consulting Services
Revolutionize your Customer Experience
Designed with your customers and agents in mind, our exceptional contact center consulting services enable brands to have memorable, meaningful interactions with their customers and/or patients. Count on us for:
- Smarter Self-Service
- Artificial Intelligence
- Intelligent Routing
- Completely Connected Employees
- Strategic Application Integrations
Get in Touch
How Can We Help?
Flexibility Matters
Enable An Adaptive Delivery Model
Seamless Application Integration
Manage Multichannel Customer Interactions Holistically
Create Better Customer Outcomes with us!
Expect Disruptive Innovations to build the right workflow to deliver a satisfying experience. We are here to get the results you deserve. We can help you:
- Route customer calls to the right agents
- Speed up outbound dialing
- Trigger pre-recorded voicemails
- Switch seamlessly between voice, video, SMS, and chat
Your Path to the Future
CCaaS Features & Capabilities
Omni-Channel Engagement
Channel-agnostic customer service journeys
Proactive Outreach
Customer Appointment Management
Smart Automation
AI, voice & digital chatbots
Industry specific intelligent speech-to-text
Customized/personalized customer engagement
Empowered Staff
CRM/EHR Integrations & short-cuts
Customized agent workspaces
Integrated Workforce Management (WFM) Solutions
Knowledge and Insight
Speech analysis and analytics
Customer and operational insights and recommended actions
Integrated Quality Management (QM) resources
Improve Performance with Data on Demand
Disruptive Innovations allow you to get insights into team productivity and gauge customer satisfaction. You can now see call analytics and customize dashboards.
- Cloud-based flexibility
- One-day deployment
- Hassle-free IT solutions
- Informed business decisions
Reasons for Hiring CCaaS Providers
Low Costs
Utilizing a third-party provider to host and manage your Contact Center tools in the cloud is sure to lower your IT costs. Once you save the capital investment in technology, your IT staff can concentrate on other projects.
High-Quality Service
A CCaaS solution helps the agents provide qualitatively better service. AI-powered agent assistants will help your customer service team resolve problems more efficiently.
Flexibility & Scalability
Once you invest in a CCaaS solution, you can rest assured that it will give your business a competitive edge in today’s customer-driven economy. It gives the flexibility to adapt to your business needs.
Omnichannel Communication
As most consumers seek the ability to contact companies via online chat, social media, messaging, and email, CCaaS software makes omnichannel communication a breeze.
Employee Engagement
Investing in a quality call center software is sure to make your service agents more proficient at resolving customer problems. There is nothing more effective than analytical tools to give the agents deeper insights into customer needs.
Customer Insights
The analytical tools incorporated in a CCaaS platform customer data for creating meaningful insights for more effective marketing strategies. Analyzing past customer interactions can give your business a competitive edge.
Secure Data Storage
As CCaaS is cloud-storage, this directs us to the fact that your data doesn’t live in one location. Multiple data locations exist, so if one data center falls, another one is here to pick the slack. Your data is being monitored all the time
Real-Time Reporting
CCaaS solutions tend to offer real-time operational data for all your analytical needs. CCaaS assists you in analyzing performance and statistics within a user-friendly dashboard. Creating custom reports becomes easier than ever
Frequently Asked Questions
CCaaS stands for ‘contact center as a service’ and is referred to as a call center service that is hosted in the cloud instead of hosted on-premises. It is a customer experience solution that allows businesses to purchase only the technology they need. This reduces the need for eternal IT support.
These cloud-based applications allow individuals to access the tools on their devices from anywhere. For an inbound call center, agents can sign in to work, put on their headsets, and be ready to receive calls from customers.
CCaaS and unified communicvations as a service (UCaaS) are almost similar. However, the difference lies in the fact that UCaaS focuses on internal communication and CCaaS focuses on customer interaction. CCaaS enables multi-channel communication via a single cloud based platform.
CCaaS provides a plethora of benefits over a conventional contact center. This solution offers an enhanced customer experience. Higher productivity, scalability, and flexibility are some of the benefits of investing in CCaaS services.
